Been avoiding credit card payments just to dodge the associated fees?
We’ve got great news - you don’t have to anymore!
Starting today, you can automatically include those pesky credit card and ACH fees on your customer invoices with our new platform fee feature.
This means no more absorbing processing costs, no more late-night spreadsheet math, and no more margin surprises at the end of the month. 🎉
Why is it called Platform fees and how does it help my business?
Great question! Credit card processing fees are a fact of life. We all pay them every time we tap our card. However when it comes to a high cost item like a roof - the 2.8% can take a huge chunk out of a company’s profits. Some companies find ahem creative ahem ways around this, but when it comes to your cashflow, compliance is critical.
Roofr’s platform fee feature was built to keep you compliant, without any extra work for you. Even the name “Platform fees” was designed to ensure you’re not breaking any rules.
Now you can get paid faster, keep more of your money, and sleep soundly at night.
Keep your margins safe - without lifting a finger
One of the biggest wins with this release? You’ll never have to manually add payment fees to your invoices again. With platform fees enabled, those charges will be automatically included in the invoice total your customer sees. That means no more eating into your profit just because someone decided to pay with a credit card.
You stay confident in your pricing and your customer sees the full picture — it’s a win-win.
Say goodbye to month- end fee pileups
We get it: monthly billing often made it hard to keep track of how much you were really making - especially when a chunk of it disappeared in processing fees at the end of the month.
With platform fees, we’ve moved from monthly to daily billing. That means those fees will be deducted before payment is deposited into your account, so you won’t have to reserve funds or guess what your final payout is going to look like. It’s a smoother, more predictable way to stay on top of your cash flow and plan ahead with clarity.
How to turn on platform fees
Getting started is simple:
- Make sure you’ve set up Roofr Payments and can send invoices via ACH or credit card.(Haven’t set that up yet? Check out this article on getting started with Roofr Payments).
- Head over to Payments > Settings > Platform fees.
- Toggle on Platform Fees and choose whether you want to pass through fees for credit cards, ACH, or both.
From there, any invoice you send will automatically reflect the right processing fees - no extra math, no surprise costs.
Better billing. Smarter planning. Protected profits.
We built this feature because we heard from many of you that fees were cutting into your margins and making it hard to plan for the future. Platform fees takes that stress off your plate, so you can focus on what you do best — running your business and delivering awesome results for your customers.
Ready to protect your profits? Head to your invoice settings and turn on Platform fees today!
Got questions? Hit us up — we’re here to help.
FAQs about Platform Fees
What are platform fees?
Platform Fees let you automatically pass along the processing fees associated with ACH and credit card payments to your customers. So instead of you covering those costs, they’ll be included in your customer’s invoice total.
How do I turn on platform fees?
It’s super simple:
- Make sure you’ve set up Roofr Payments.
- Go to Payments > Settings .
- Toggle on Platform Fees and choose if you want to apply them to credit card, ACH, or both.
That’s it! Any new invoice you send will automatically include the right fees.
Can I choose which payment methods have platform fees?
Yes! You’re in control. You can apply platform fees to credit card payments, ACH payments, or both - whatever works best for your business.
Will my customers see these fees on their invoice?
Yup! The fees are automatically added to the invoice total, so everything is clear and upfront for your customers.
What’s changed with billing?
We’ve moved from monthly billing to daily billing for payment processing fees. This means you see those costs as they happen and get the full picture on your daily payouts - no surprises at the end of the month.
Does this affect how I get paid?
Not at all! You’ll still get paid through Roofr Payments as usual. The only difference is now you’re not eating the cost of processing fees - your customer is covering it.
What if I don’t want to charge my customers platform fees?
That’s totally up to you. If you’d prefer to absorb the processing fees yourself, you can leave platform fees turned off, or only apply them to specific payment types.
