FAQs

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Material Ordering
Can I create material orders from Roofr?

Yes! You can create, send and track your material orders right in your Roofr dashboard.

Payments & Invoicing
Can I integrate my quickbooks account?

Not yet. But it’s on our radar. In the meantime - we’ve got some workarounds with zapier. Talk to an expert to learn how.

CRM
Does Roofr CRM have tools to generate leads?

With Roofr’s instant estimator, you can not only generate leads - you generate QUALIFIED leads. The instant estimator replaces gathering contact information from a form, and actually provides an instant quote based on the lead’s address. It’s doesn’t replace a full marketing strategy, but makes it more efficient. Way more efficient.

Can I create custom stages in my board view?

If you’re reading this from the future…then yes. This will be possible in the winter.

Can I customize the job board view of my pipeline?

Yes, you can customize your pipeline dashboard based on job stages. Each stage is shown as column in your kanban view, and you can add or remove them at any time. If you want to play god, you can also change your pipeline view with filters. You can view the active pipeline by team member, job value, date range - you name it.

Account
Is there a mobile app?

There’s no app - but you can easily create a shortcut on your smartphone to make Roofr easily accessible in the field. Here’s how!

Instant Estimator
Is there a monthly cost?

Yes, you must be part of our subscription plans to get access to our calculator.

Integrations
No items found.
Marketplace
No items found.
Measurement Reports
Can I download my measurement report and add it to a customer proposal?

You don’t need to! You can instantly create a proposal with your measurement report at the click of a button. Meaning you can measure, and quote, without even stepping foot on the roof. Learn how to turn measurements into proposals here.

Can Roofr create material calculations on my roof report?

Heck yeah! On all of our paid plans, material calculations are automatically included in your roof report - as well as a recommended waste factor %. How handy! If you’re on a free account - you can add material calculations on to your report for $5 at checkout. Learn how.

**calculations are not available for metal or tile - sorry about that!

I have a subscription - do I still need to pay for measurement reports?

Our subscription plans are built to help businesses at any stage meet their needs. They offer premium features like instant estimates for lead generation and more customization for proposals - and they also unlock faster turnaround times and discounts for measurements. However, each measurement report is still ordered and paid for individually! Talk to an expert for more details on the discounts and delivery times for each plan.

Homeowner
Who do I pay?

Residential in Ontario, Canada: You can pay the Roofing Contractor directly in whichever way you choose. Additionally, you may pay the Roofing Contractor through our website payment provider Stripe using a credit card. Our service is free to use for homeowners; the Roofing Contractors pay Roofr to be a part of our team.

Commercial in Ontario, Canada: You pay us once the work is complete and you're 100% satisfied. For larger projects, a payment schedule is applied.

What areas do you service?

We service Ontario (Canada).

Do you work with General Contractors?

Yes, we sometimes work with General Contractors. In these cases, depending on state law, the General Contractor is required to subcontract all roofing work to a licensed roofing company. Please be sure to check the subcontractors roofing license before any work begins.

Calculator
Can I register month-to-month?

Yes, we exclusively offer monthly plans.

Will you help me onboard my company?

Yes, once you register, you will have a dedicated account manager to help onboard your company.

Can I try for free?

We offer a "Free" plan that includes our measurement features (order $18 Roofr Report, DIY Reports). If you would like to see features included with our subscription plans you can talk to an expert.

Getting Started
How long does it take to get set up?

It totally depends on your business. And we know that you’re busy. That’s why we have dedicated Implementation Teams to help you get set up your account - including uploading materials, creating proposal templates, adding your team etc. Plus, you’re paired with an account manager that meets with you regularly to make sure you’re always getting the most out of your account.

Do you charge per seat?

Nope! We know that teamwork makes the dreamwork. On (most of) our subscription plans your whole team can collaborate on one account - no additional cost. We say most of because on the Pro plan - 3 seats are included. If you’re on the Pro plan and you need more than 3 users - let’s talk about upgrading you to Premium.

How many seats are included with my Roofr account?

Our Free plan includes 2 seats, our Pro plan includes 3 seats, our Premium includes 5 seats, and our Elite plan includes unlimited seats.

For more information on setting up your team, talk to an expert today!

Proposals
Do you integrate with roofing distributors (Beacon, SRS, ABC Supply etc.)?

Not yet! But we’ve got a stellar implementation team that can help you upload all of your material lists. Book a call!

Can I register month-to-month?

Yes! Our subscriptions are conveniently offered on a month-to-month basis.

Talk to an expert to learn more.

Is there a monthly cost?

We offer 5 free proposals on our Pay-As-You-Go plan. For unlimited proposals, you must be part of a subscription plan.

DIY Measurements
Are draw-it-yourself measurements really free?

Yes! We have a free version and a premium version. If you upload your own image (satellite, blueprint, drone), you can measure yourself for free. If you want to measure from a premium HD aerial image, you can purchase packages that range from $2-$3.50 per image. We also have a paid plan that allows you to upload your logo and access our proposal software. See our plans here.

How do I purchase more HD images for DIY Reports?

You can quickly purchase more HD imagery for DIY Reports by logging into your account, and going to "Measurements" and then "DIY Reports".

Once there, you should see blue text in the top right corner that says "Add DIY image credits".

Click on that text, and select the amount of credits you would like to purchase and then click the "Purchase DIY Images" button to complete.

Does Roofr CRM have tools to generate leads?
CRM

With Roofr’s instant estimator, you can not only generate leads - you generate QUALIFIED leads. The instant estimator replaces gathering contact information from a form, and actually provides an instant quote based on the lead’s address. It’s doesn’t replace a full marketing strategy, but makes it more efficient. Way more efficient.

Can I create material orders from Roofr?
Material Ordering

Yes! You can create, send and track your material orders right in your Roofr dashboard.

Can I create custom stages in my board view?
CRM

If you’re reading this from the future…then yes. This will be possible in the winter.

Can I integrate my quickbooks account?
Payments & Invoicing

Not yet. But it’s on our radar. In the meantime - we’ve got some workarounds with zapier. Talk to an expert to learn how.

Do you integrate with roofing distributors (Beacon, SRS, ABC Supply etc.)?
Proposals

Not yet! But we’ve got a stellar implementation team that can help you upload all of your material lists. Book a call!

Can I customize the job board view of my pipeline?
CRM

Yes, you can customize your pipeline dashboard based on job stages. Each stage is shown as column in your kanban view, and you can add or remove them at any time. If you want to play god, you can also change your pipeline view with filters. You can view the active pipeline by team member, job value, date range - you name it.

Can I download my measurement report and add it to a customer proposal?
Measurement Reports

You don’t need to! You can instantly create a proposal with your measurement report at the click of a button. Meaning you can measure, and quote, without even stepping foot on the roof. Learn how to turn measurements into proposals here.

Can Roofr create material calculations on my roof report?
Measurement Reports

Heck yeah! On all of our paid plans, material calculations are automatically included in your roof report - as well as a recommended waste factor %. How handy! If you’re on a free account - you can add material calculations on to your report for $5 at checkout. Learn how.

**calculations are not available for metal or tile - sorry about that!

Are draw-it-yourself measurements really free?
DIY Measurements

Yes! We have a free version and a premium version. If you upload your own image (satellite, blueprint, drone), you can measure yourself for free. If you want to measure from a premium HD aerial image, you can purchase packages that range from $2-$3.50 per image. We also have a paid plan that allows you to upload your logo and access our proposal software. See our plans here.

I have a subscription - do I still need to pay for measurement reports?
Measurement Reports

Our subscription plans are built to help businesses at any stage meet their needs. They offer premium features like instant estimates for lead generation and more customization for proposals - and they also unlock faster turnaround times and discounts for measurements. However, each measurement report is still ordered and paid for individually! Talk to an expert for more details on the discounts and delivery times for each plan.

I want to use Roofr CRM but you’re missing a feature I love. What do I do?
CRM

Chances are we’re already working on it! The best thing to do is book a call with one of our team. They know the product inside and out, and can help find a solution. Like my mom always says, you never know until you ask!

I do siding and gutters as well - can I manage all my trades in the CRM?
CRM

You bet! There’s a couple of ways you can do this, but the easiest way is to talk to one of our experts to help get you set up. We’ve got a bada$$ implementation team dedicated to helping you get the most out of your account.

How long does it take to get set up?
Getting Started

It totally depends on your business. And we know that you’re busy. That’s why we have dedicated Implementation Teams to help you get set up your account - including uploading materials, creating proposal templates, adding your team etc. Plus, you’re paired with an account manager that meets with you regularly to make sure you’re always getting the most out of your account.

Do you charge per seat?
Getting Started

Nope! We know that teamwork makes the dreamwork. On (most of) our subscription plans your whole team can collaborate on one account - no additional cost. We say most of because on the Pro plan - 3 seats are included. If you’re on the Pro plan and you need more than 3 users - let’s talk about upgrading you to Premium.

Is there a mobile app?
Account

There’s no app - but you can easily create a shortcut on your smartphone to make Roofr easily accessible in the field. Here’s how!

I already have a Roofr account - how do I sign up for CRM?
CRM

You don’t! The CRM features are already accessible in your account (mind blown). In your existing Roofr dashboard you’ve got access to all the CRM features - no additional set up, no additional fees. Want to learn how to start optimizing your Roofr dashboard today? Talk to an expert today.

How many seats are included with my Roofr account?
Getting Started

Our Free plan includes 2 seats, our Pro plan includes 3 seats, our Premium includes 5 seats, and our Elite plan includes unlimited seats.

For more information on setting up your team, talk to an expert today!

How do I purchase more HD images for DIY Reports?
DIY Measurements

You can quickly purchase more HD imagery for DIY Reports by logging into your account, and going to "Measurements" and then "DIY Reports".

Once there, you should see blue text in the top right corner that says "Add DIY image credits".

Click on that text, and select the amount of credits you would like to purchase and then click the "Purchase DIY Images" button to complete.

Who do I pay?
Homeowner

Residential in Ontario, Canada: You can pay the Roofing Contractor directly in whichever way you choose. Additionally, you may pay the Roofing Contractor through our website payment provider Stripe using a credit card. Our service is free to use for homeowners; the Roofing Contractors pay Roofr to be a part of our team.

Commercial in Ontario, Canada: You pay us once the work is complete and you're 100% satisfied. For larger projects, a payment schedule is applied.

What areas do you service?
Homeowner

We service Ontario (Canada).

Do you work with General Contractors?
Homeowner

Yes, we sometimes work with General Contractors. In these cases, depending on state law, the General Contractor is required to subcontract all roofing work to a licensed roofing company. Please be sure to check the subcontractors roofing license before any work begins.

Will you negotiate with my Insurance Company on an Insurance Claim?
Homeowner

No. We will not negotiate with your Insurance company.

When do I receive my warranty receipt?
Homeowner

Once the job is complete to your satisfaction and full payment is made, the Roofing Contractor will provide you with all your warranty documentation.

What type of roofing systems do Roofr contractors offer?
Homeowner

Asphalt

Flat Roofing - EPDM, 2 Ply Modified Bitumen, Vinyl, TPO

Slate

Tile

Cedar

Custom Copper

Metal

How accurate are you measurement reports?
Measurement Reports

No measurement service is 100% accurate (pretty sure that's physically impossible) but we are known for our accuracy. We're also the only service that allows you to edit a finished report - allowing for maximum accuracy. As always, double check all measurements to ensure you're ordering the right amount for the job.

Do the contractors have Workers Compensation Coverage and Liability Insurance?
Homeowner

We do our best to ensure our Vetted Roofing Contractor Partners carry both Workers Compensation and Liability Insurance. However, we suggest that you double check and ensure the Roofing Contractor you hire carries Liability Insurance Coverage and all workers are covered under Workers Compensation Insurance. Roofr also carries full Liability Insurance and Workers Compensation coverage as well.

What payment methods do you accept?
Homeowner

Residential in Ontario, Canada: You can pay the Roofing Contractor directly in whichever way you choose. Additionally, you may pay the Roofing Contractor through our website payment provider Stripe using a credit card.

Commercial in Ontario, Canada: You pay us once the work is complete and you're 100% satisfied. For larger projects, a payment schedule is applied.

Who does the roof installation?
Homeowner

Residential in Ontario, Canada: We connect you with the most qualified Roofing Contractors from our network in your area to complete the work at a fair price. All contractors on Roofr must pass through rigorous screening to be eligible to serve homeowners on our platform.

Commercial in Ontario, Canada: Roofr hires subcontractors to complete the installation.

Can I register month-to-month?
Calculator

Yes, we exclusively offer monthly plans.

Is there a monthly cost?
Instant Estimator

Yes, you must be part of our subscription plans to get access to our calculator.

Will you help me onboard my company?
Calculator

Yes, once you register, you will have a dedicated account manager to help onboard your company.

Can I try for free?
Calculator

We offer a "Free" plan that includes our measurement features (order $18 Roofr Report, DIY Reports). If you would like to see features included with our subscription plans you can talk to an expert.

Can I register month-to-month?
Proposals

Yes! Our subscriptions are conveniently offered on a month-to-month basis.

Talk to an expert to learn more.

Is there a monthly cost?
Proposals

We offer 5 free proposals on our Pay-As-You-Go plan. For unlimited proposals, you must be part of a subscription plan.

Will you help me onboard my company?
Proposals

Yes, once you register for a subscription plan, you will have a dedicated customer success manager to help onboard your company.

Onboarding packages vary depending on your plan.

Talk to an expert to learn more.

Can I try for free?
Proposals

We offer a "Free" plan that includes our measurement features (order $18 Roofr Report, DIY Reports). If you would like to see features included with our subscription plans you can talk to an expert of our team.

Does Roofr offer a free trial?
Getting Started

No, we don't offer a free trial at this time, but our Pay As You Go plan includes unlimited $18 Roofr Report orders, 5 free proposals to create and send, and some CRM functionality. If you'd like access to more, you can talk to an expert of our team to see subscription plan features in action.

Is there a monthly cost?
Measurement Reports

Roofr Reports at $18 on our Pay-As-You-Go plan and $12 on any paid subscription plan.

Report pricing is separate from our monthly or annual subscription plan pricing.

Talk to an expert to learn more about our discounted annual pricing.

Do you guarantee your measurements?
Measurement Reports

We offer guaranteed turnaround times for Roofr Reports on our subscription plans (varies by plan type).

Our free, pay-as-you-go plan offers estimated 24 hour turnaround times on Roofr Reports, but you can pay an additional fee for a faster turnaround time (3, 6, or 12 hours).

Learn more here.

How much does a roof report cost?
Measurement Reports

Our premium roof measurement reports cost $18 each and are delivered in 24 hours or less, or $12 each on any paid subscription plan and delivered in as little as 3 hours. Need them faster? We offer guaranteed turnaround times on our subscription plans.

You can also pay an additional fee for a faster guaranteed delivery time (3, 6 or 12 hours) on our Free plan.

How long does it take to receive my report?
Measurement Reports

With our free, pay-as-you-go plan, our delivery times are within 24 hours. If you need it faster, you can pay an additional fee (and receive in 3, 6 or 12 hours) or you can upgrade to a paid plan that prioritizes your orders and delivers them in an average of 3 or 6 hours depending on your plan type. Talk to an expert to learn more.

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