Frequently asked questions

Getting Started

How many seats are included with my Roofr account?

Our Free plan includes 3 seats, our Pro plan includes 5 seats, and our Premium and Elite plans include unlimited seats.

For more information on setting up your team, speak to one of our team members by booking a call here.

DIY Measurements

How do I purchase more HD images for DIY Reports?

You can quickly purchase more HD imagery for DIY Reports by logging into your account, and going to "Measurements" and then "DIY Reports".

Once there, you should see blue text in the top right corner that says "Add DIY image credits".

Click on that text, and select the amount of credits you would like to purchase and then click the "Purchase DIY Images" button to complete.

Are draw-it-yourself measurements really free?

Yes! We have a free version and a premium version.

If you upload your own image (satellite, blueprint, drone), you can measure yourself for free.

If you want to measure from a premium HD aerial image, you can purchase packages that range from $2-$3.50 per image.

We also have a paid plan that allows you to upload your logo and access our proposal software. See our plans here.

Measurement Reports

Does Roofr offer a free trial?

No, we don't offer a free trial at this time, but you can book a demo with a member of our team to see subscription plan features in action.

Is there a monthly cost?

Roofr Reports at $15 on our Pay-As-You-Go plan and $10 on any paid subscription plan.

Report pricing is separate from our monthly or annual subscription plan pricing.

Speak to a team member to learn more about our discounted annual pricing.

Do you guarantee your measurements?

We offer guaranteed turnaround times for Roofr Reports on our subscription plans (varies by plan type).

Our free, pay-as-you-go plan offers estimated 24 hour turnaround times on Roofr Reports, but you can pay an additional fee for a faster turnaround time (3, 6, or 12 hours).

Learn more here.

How much does a roof report cost?

Our premium reports cost $15 each and are delivered in 24 hours or less. Need them faster? We offer guaranteed turnaround times on our subscription plans.

You can also pay an additional fee for a faster guaranteed delivery time (3, 6 or 12 hours) on our Free plan.

How long does it take to receive my report?

With our free, pay-as-you-go plan, our delivery times are within 24 hours.

If you need it faster, you can pay an additional fee (and receive in 3, 6 or 12 hours) or you can upgrade to a paid plan that prioritizes your orders and delivers them in an average of 3 or 6 hours depending on your plan type.

Speak to a member of our team to learn more.

Proposals

Can I register month-to-month?

Yes, you can pay month to month or upgrade to yearly and save up to 25%.

Speak to a team member to learn more.

Is there a monthly cost?

We offer 5 free proposals on our Pay-As-You-Go plan. For unlimited proposals, you must be part of a subscription plan.

View plans

Will you help me onboard my company?

Yes, once you register for a subscription plan, you will have a dedicated customer success manager to help onboard your company.

Onboarding packages vary depending on your plan.

Speak to a team member to learn more.

Can I try for free?

We offer a "Free" plan that includes our measurement features (order $15 Roofr Report, DIY Reports). If you would like to see features included with our subscription plans you can book a demo with a member of our team.

FAQs

Getting Started

DIY Measurements

Measurement Reports

Proposals

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